Terms & Conditions

1. Acceptance of Terms

By accessing and using the website and services of Mehaboob Software Solutions, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

Mehaboob Software Solutions provides the following services:

• Website Development (Static, Dynamic, E-commerce)
• Mobile Application Development (Android, iOS)
• Digital Marketing Services (SEO, SMM, Bulk SMS)
• IT Training and Internship Programs
• Software Development and Consulting
• UI/UX Design and Branding Services

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information for project requirements
• Respond promptly to project communications and approvals
• Provide necessary content, images, and materials in a timely manner
• Make timely payments as per agreed terms
• Ensure you have rights to any content you provide
• Maintain your website/app after project completion

4. Payment Terms

Payment terms are as follows:

• Advance Payment: 40-50% of total project cost to commence work
• Milestone Payments: Payments tied to specific project milestones
• Final Payment: Remaining balance before final delivery
• Payment Methods: Bank transfer, UPI, cash, or online payment
• Late Payments: 2% interest per month on overdue amounts
• Refund Policy: As per our separate Refund Policy

5. Project Timeline and Delivery

Timeline and delivery terms:

• Project timelines are estimates based on scope and complexity
• Delays due to client feedback or content provision may extend timeline
• We provide regular progress updates and demo versions
• Final delivery includes source code and documentation
• Training and support provided as per project scope

6. Intellectual Property Rights

Intellectual property terms:

• Client Ownership: Client owns final deliverables after full payment
• Our Rights: We retain rights to our proprietary code and frameworks
• Third-Party Assets: Licensed assets remain under their respective licenses
• Portfolio Rights: We may showcase completed projects in our portfolio
• Confidentiality: All client information remains confidential

7. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information, trade secrets, business strategies, and technical details shared during the project engagement. This confidentiality obligation extends beyond project completion.

8. Warranty and Support

We provide the following warranty and support:

• Free Support: 30-90 days post-launch bug fixes (depending on project)
• Training: Basic training for website/app management
• Documentation: User manuals and technical documentation
• Maintenance: Optional annual maintenance contracts available
• Exclusions: Issues caused by third-party services or client modifications

9. Limitation of Liability

Our liability is limited to the amount paid for the specific service. We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

10. Termination

Either party may terminate the agreement under the following conditions:

• Client Termination: With 14 days notice; paid work delivered up to that point
• Our Termination: For non-payment or breach of terms
• Immediate Termination: For illegal activities or fraud
• Completion: Upon successful project delivery and final payment

11. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our control, including natural disasters, government actions, internet outages, or other force majeure events.

12. Dispute Resolution

Dispute resolution process:

• First attempt amicable resolution through direct communication
• If unresolved, mediation through a neutral third party
• Final recourse through Visakhapatnam civil courts
• Governing law: Laws of India, specifically Andhra Pradesh

13. Website Usage Terms

Website usage guidelines:

• Use our website for legitimate business inquiries only
• Do not attempt to hack, spam, or misuse our systems
• Respect intellectual property rights of all content
• Do not upload malicious or inappropriate content
• Violations may result in immediate account termination

14. Third-Party Services

We may use third-party services for hosting, domains, payment processing, and other functionalities. These services have their own terms and conditions that you must also comply with.

15. Training and Internship Terms

Specific terms for training programs:

• Fees are non-refundable after program commencement
• Attendance and participation requirements apply
• Certification provided upon successful completion
• Placement assistance is subject to candidate performance
• Code of conduct must be followed throughout the program

16. Amendments to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

17. Contact Information

For questions about these Terms & Conditions, please contact:

18. Legal Compliance & Regulatory Requirements

18.1 Applicable Laws

These terms are governed by and construed in accordance with:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Copyright Act, 1957
• Indian Penal Code, 1860 (for cyber offenses)

18.2 Regulatory Compliance

We comply with the following regulatory requirements:

19. Electronic Communications

19.1 Electronic Contracts

These terms constitute an electronic contract under:

• Section 10 of the Indian Contract Act, 1872
• Section 4 of the Information Technology Act, 2000
• Electronic signatures are valid and enforceable
• Digital communications constitute legal notices

19.2 Communication Protocol

Official communications will be sent via:

• Primary: Email to registered email address
• Secondary: WhatsApp Business Number
• Tertiary: Postal mail to registered address
• Emergency: Phone call with follow-up email

20. Service Level Agreements (SLAs)

20.1 Website Development SLA

20.2 Digital Marketing SLA

• SEO: First page ranking within 6 months for target keywords
• SMM: Minimum engagement rate as per industry standards
• Bulk SMS: 95% delivery rate guarantee
• Reporting: Monthly performance reports by 5th of each month

21. Insurance & Indemnity

21.1 Professional Indemnity

We maintain professional indemnity insurance covering:

• Professional negligence claims
• Intellectual property infringement
• Data breach liabilities
• Cyber security incidents

21.2 Client Indemnity

Client agrees to indemnify us against:

• Claims arising from client-provided content
• Third-party intellectual property claims
• Legal actions due to client business activities
• Breaches of these terms by client

22. Audit & Compliance

22.1 Right to Audit

We reserve the right to:

• Audit client use of our deliverables
• Verify compliance with licensing terms
• Check for unauthorized modifications
• Ensure proper attribution and credit

22.2 Compliance Certifications

We maintain the following certifications:

• ISO 9001:2015 (Quality Management)
• ISO 27001:2013 (Information Security)
• MSME Certified (Government of India)
• Startup India Recognition

23. Taxation & Financial Terms

23.1 Tax Compliance

All prices are:

• Exclusive of GST @ 18% (applicable as per law)
• Subject to TDS deduction as per Income Tax Act
• Inclusive of all other taxes and duties
• Valid for 30 days from quotation date

23.2 Payment Terms

24. Miscellaneous Provisions

24.1 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

24.2 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

24.3 Entire Agreement

These terms constitute the entire agreement between parties and supersede all prior communications, negotiations, and agreements.

24.4 Notices

All notices shall be in writing and sent to the addresses mentioned in the contact information section.

25. Specific Service Terms

25.1 Website Development Terms

• Domain Registration: Client owns domain, we provide technical assistance
• Hosting: Recommended hosting providers, client responsible for hosting fees
• Content: Client responsible for content accuracy and legality
• Maintenance: Optional annual maintenance at 15% of project cost

25.2 Mobile App Development Terms

• Store Accounts: Client responsible for developer account fees
• App Store Approval: Not guaranteed, subject to store policies
• Updates: Free bug fixes for 90 days, paid updates thereafter
• Third-party APIs: Client responsible for API costs and compliance

25.3 Digital Marketing Terms

• Ad Spend: Separate from service fees, client pays directly
• Results: Not guaranteed, dependent on market conditions
• Content: Client approval required for all marketing content
• Reporting: Monthly reports with performance metrics

26. Legal Disclaimers